We process the order within two working days, and then the order is delivered to the shipping company (Mkhdoom). Once the order is delivered to the shipping company, we will update its status and send the tracking number via the email registered in the order, so that you can track it directly via the shipping company. Deliveries are made by the shipping company (Mkhdoom) within a maximum of 5 working days
2. Shipping and delivery to the rest of the Kingdom:
Within two working days, the order is processed and delivered to the shipping company (SMSA). The order status will be updated once the order is delivered to the shipping company, and the tracking number will be sent to the email address registered with the order. By using the tracking number, you can check the status of the order directly with the shipping company. Shipments are delivered by the shipping company (SMSA) within a maximum of 10 working days
If the shipping company fails to deliver a shipment due to the customer not responding to the shipping company representative, then the order can be reshipped to the customer by paying a new shipping fee. There is no responsibility on the part of 12 Cups for paying delivery or return fees.